What is the transfer/refund policy?
Can’t make it to the run? Don’t worry – we make it easy to roll your registration*! You can transfer your registration to another person in the current year or to yourself for next year – for any reason. See details and deadlines here.
Can I reverse a transfer or deferral?
No. Once a transfer or deferral has been submitted it can’t be reversed.
Can I switch to a different distance?
Yep! See details and deadlines here. No refunds will be issued for price difference based on distance.
How can I find out if I’m registered/edit my registration?
- Confirm your registration
- Edit your email address, mailing address, shirt size, pace, bib name (If available)
- Purchase items
- Resend the race confirmation email and receipt
- Join a Public team (If the team is not listed in the drop down, you will need to request an invite from the Team Captain. Once they send the invite, you will be able to “Accept” the invite in your EventDog account.)
- Go to www.eventdog.com
- Click Participant Login
- First-time users will need to follow the steps to request a temporary password.
- Once you are logged in, click on “Choose Action” next to the Event you are looking for and select the action you would like to take
Note: All editing will close 45 days prior to the event. If you are having issues, just let us know by emailing us at info@youraustinmarathon.com.
Where is packet pick-up?
I don’t think I can make it to packet pickup! Can someone get my packet for me?
You must show up in-person to pick up your own packet. Your friends, family, or pets are not allowed to pick up your packet.
Will there be packet pick up race morning?
No. nThere will be no packet pickup on race day.
Will there be clothing drop at the race?
Yes. On race morning you can pick up a clear plastic gear bag at the Gear Bag tent. No other bags will be accepted. Be sure to write your bib number on the bag. If it does not have a bib number on it, it will end up in the lost & found. Please don’t leave anything valuable in your bag as we can’t take responsibility for any lost items.
Where do I park on race day?
What time do the races start?
See the Full Weekend Schedule with event start times and more.
How long will the courses remain open?
The Austin Marathon time limits are set to provide the safest and most positive race day experience. Participants in all distances will need to be able to maintain the average pace per mile in order to stay ahead of the streets being re-opened.
Course Times can be found here
How do I find out about race changes due to inclement weather, disaster, etc.?
This website, the Austin Marathon app, and a variety of media outlets will have information regarding road closures and other changing conditions. Also, race announcement will be made on Facebook and Twitter.
Does the Austin Marathon allow headphones?
Yes. Amateur runners are permitted to run with headphones. It is extremely important that you keep your volume low enough so that you remain aware of your surroundings, can pay attention to course marshals, and listen to instructions from course volunteers and staff.
Is the Austin Marathon a Boston Marathon Qualifier?
Yes. Time run in one year can be used for qualifying for the Boston Marathon in the same year, provided they have not reached their cap after the the conclusion of the Austin Marathon. Times run in one year can also be used for the following year’s Boston Marathon. Visit the Boston Marathon website for more information.
Will there be pace groups?
Yes, we will have pace groups. Visit the Pacers page for more information on times and how the groups work.
What will be at each aid station?
There will be water, electrolyte drink, porta potties, a medical team and lots of cheering at each aid station.
Are there any discounts available for the Austin Marathon?
While we do not have any standing discounts you can follow us on social media (Facebook, Twitter, Instagram) for special offers for the Austin Marathon. You can also check out Austin Give Miles charities who offer registration as part of their fundraising efforts. In addition, charities outside the official Austin Gives Miles program can receive discounted race entries. Please contact Carly@HighFiveEvents.com for more info.
Is there a limit to the field size?
The Austin Marathon is limited to 5,000 registrants and the Austin Half Marathon is limited to 12,000 registrants. The Austin Marathon 5K is limited to 2,000 registrants. Notifications will be made when we come close to reaching both caps.
Is there a registration cutoff date?
As long as distances don’t sell out, participants can register until 5 p.m. at the expo the day before the race.
Will there be photographers on course?
Yes. Professional photographers will be on course to capture your race day moments. Visit the homepage after the race for links to the photos. You will also receive an email with proofs of your photos for ordering purposes.
Are awards given based on clock (gun) or chip time?
Overall awards are based on clock (gun) time. Age group awards and division awards are based on chip time.
What’s the difference between clock (gun) and chip time?
Clock time is the time it takes from the official start of the race to when you cross the finish line. Chip time is the time it takes you to complete the race from when you cross the start line timing mat to when you cross the finish line timing mat, regardless of when you start the event.
What are the age division awards?
For information on age groups and awards go to the Divisions & Awards page.
Will medals be given to finishers of the Austin Marathon, Half Marathon, and 5K?
Yes. Every full marathon, half marathon, and 5K finisher will get a beautiful, commemorative medal, provided they finish within the time frame.
Full Marathon – seven hours
Half Marathon – four hours
5K – one hour
What is the typical race day temperature in Austin?
The average temperature range is 44 – 65 degrees.
What is the average elevation in Austin?
The average elevation in Austin is 489 feet.
Are strollers and pets allowed?
Pets = no
Strollers = 5K ONLY
How do I sign up to volunteer?
We’re glad you want to volunteer! You can sign up on the Volunteer Page.
What types of volunteer opportunities are available?
The Austin Marathon has a great variety of opportunities for individuals, groups, and families. Our volunteer roles include: runner packet prep, packet pickup, information booth, start/finish line set up, food and water distribution, and more!
Who will benefit from my time and energy?
Your time and energy benefits the Austin Marathon’s runners, spectators, and staff by providing help in a variety of areas. Also, your energy and enthusiasm helps encourage the runners to the finish line! By volunteering, you’re also supporting Austin Gives Miles, the Official Charity Program of the Austin Marathon. This program provides Central Texas nonprofits with the opportunity to advance community awareness while raising money to support their mission. Your willingness to make the Austin Marathon a successful community event also creates economic opportunities for the City of Austin and Central Texas by way of the number of runners and guests visiting Austin for the race.
Will volunteers be provided with maps, directions, and parking information before their shifts?
All volunteers will receive full details to help you get to your volunteer shift. We will send maps, driving directions, parking directions, and contact information in the week prior to your shift.
How are volunteers supported during their shift?
We provide all volunteers with an official volunteer shirt and refreshments. Race day volunteers are provided coffee, water, and food. Volunteers will have access to the volunteer tents and porta potties.
What should I wear on race day?
You’ll be provided with an official volunteer shirt that you can wear over your clothes. It’s recommended that you keep an eye on the weather and dress in layers. This is the best method and will allow you to peel off layers as the days warms.
Is there a minimum age for volunteers?
Each position requires different responsibility. Please see each position for age requirements. You can always email volunteer@highfiveevents.com with questions about a certain position.
How can I get more volunteer information?
You can review the volunteer page or email the Austin Marathon volunteer coordinator at volunteer@highfiveevents.com for any additional questions.
Can I use my Austin Marathon time to qualify for the Boston Marathon?
Yes. The Boston Marathon accepts qualifying times from the Austin Marathon. Click here for the Boston Marathon Qualification details.
Are wheelchairs permitted?
Yes, self-propelled racing wheelchairs (excluding hand-cycles) and wheelchairs being pushed by a guide are permitted in the Full Marathon, Half Marathon, and 5K events.
The policy of the Austin Marathon is that racing wheelchairs that are self propelled by the participant have a soft start time that is a few minutes ahead of the official start. All other participants must start behind the field of elite runners, and it is recommended that participants seed themselves in the start corral according to their projected finish time, with the faster runners towards the front and the slower runners towards the back.
Have a Question, not in the FAQ?
Send us an email at info@youraustinmarathon.com.
Have questions about volunteer opportunities, volunteer@youraustinmarathon.com
